Anonymous
map-marker Toronto, Ontario

Product availability

I have not received a response despite sending numerous emails, etc.

The customer service department is incompetent

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Tim M Fim

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Verified Reviewer
| map-marker Flagstaff, Arizona

Upset with products

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I am a long-time consumer of Shake and Bake and am very unhappy with the fact that they no longer include the shaker bag. Upon calling them I was told it was for environmental purposes, I say that's BS!

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User's recommendation: Buy other brands like Oven fry and store brands.

Jennifer H Opg

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Verified Buyer
|

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Verified Reviewer

Poor Food Quality

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The Kraft Heinz Company - Poor Food Quality
The Kraft Heinz Company - Poor Food Quality - Image 2
Original review Feb 20, 2024

Bought A Devour All Day Breakfast for the second time now, giving it another shot after the first meal was a bust. There is abundance of potatoes, 3 small slices of so called Angus beef , half teaspoon of eggs if that.

A pound of potatoes is ridiculous. Your food has awesome flavor, but way over priced for the quality of the food inside.

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Loss:
$10
Pros:
  • Great flavor
Cons:
  • Quality control
  • Quantity
  • Price

Preferred solution: Full refund

User's recommendation: Don't waste your money

Drayton Ohl
map-marker Youngstown, Ohio

Product information

Why cant i find gourmet salad vinegar in zip code 44512? Ive looked all over and I cant find it in my area.

Could you advise?

Do you ship or places that do carry the product? Im trying to contact you, but nobodys answering the phones.

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Marina M Drd

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Verified Reviewer

No jam in Canada coupons ready to expire

The Kraft Heinz Company - No jam in Canada coupons ready to expire

I bought a pkg of kraft jam restaurant small packs back in October 2023 I talked to customer service in El Paso Texas top row was raspberries rest were marmaladeI was sent coupons have been unable to use them as there is no Kraft jam available in Canada my coupons will expire in march 31 2024my reference # from customer relations is ..0504**** what am I suppose to do ??? I payed around 34.00- 37.00 for this product ..?? Thank you

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Loss:
$37
Pros:
  • Nobody answers there phone
Cons:
  • Being yes kraft products for the last 50 years

Preferred solution: Full refund

Linda A Stb

Don’t answer calls.

The Kraft Heinz Company - Don’t answer calls.

Called with a complaint. Stated that I called after hours.

It was the middle of the day. Bought a product spent $6 on it and the taste was not to the regular satisfaction. The batch must have been done wrong.

Been using the product for over 40!years never a problem. Want a refund or coupon for another free bottle of product

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Loss:
$6
Pros:
  • Usually tasty products
Cons:
  • Dont answer complaint calls

Preferred solution: Full refund

User's recommendation: Don’t even try to contact company. They won’t answer

Resolved
mary c Pce

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Verified Reviewer
| map-marker Zanesville, Ohio

Resolved: Dressing

i love your miracle whip great taste i tried off brand but yours is the only one ill use may i gey coupons and on mailing listb thank you mary cade 516sherdian st apt205zanesville ohio 43701

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Lillian H Rlg

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Verified Reviewer

Hi my name is Lillian Hardy and on 6/21/23 I brought a block of Mexican Velveeta kraftes chees

The Kraft Heinz Company - Hi my name is Lillian Hardy and on 6/21/23 I brought a block of...

cheese. I opened it on 6/22/23 to shred some and ate it.

On the next day 6/23/23 I went to use the rest of the cheese for Mac n cheese. To my attention I was chopping cubes and notion thin peelings of plastic on the surface of the cheese. I have contacted your company on this matter. I had to throw most of the cheese out.

I kept some for investigation.

Thank you. My contact is 856-813-****

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Loss:
$20

Preferred solution: Full refund

Kaitlin J Egv

Missing product

We bought a Velveeta skillets meal kit. It was the chicken and broccoli variety. When we opened it it only contained the cheese sauce and pasta.

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Loss:
$3

Preferred solution: Just want you to be aware there may be more. We love the products, but it’s not the same when it’s not complete.

User's recommendation: Check boxes for all contents

Louise B Xnt

Always satisfied with there predicts

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The Kraft Heinz Company - Always satisfied with there predicts
The Kraft Heinz Company - Always satisfied with there predicts - Image 2

Defective packaging of a ketchup bottle. Ketchup had leaked out under the seal and onto the cap. Was advised to disgusd the product.

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Pros:
  • Very helpful when i reported the priblem
Yvonne O Ecx

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Verified Reviewer

Complaint

I buy Kraft macaroni and cheese products all the time I opened two boxes of Kraft macaroni and cheese and the cheese packets were so stale I couldn't even put them in the water from to break down my kids eat craft all the time I'm very disappointed with this product.

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Preferred solution: Whatever the company feals fair to send me. Thank you

Lisa C Yoy

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Verified Reviewer
| map-marker Hartford, Vermont

No bags again in the Shake N Bake

I love this product, but 2 times now I have not gotten any bags to shake my Chicken or my Pork chops. I know most companies are short-handed, but I just wanted to let you know.

Thanks, Lisa

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Loss:
$4

Preferred solution: Apology

Jeff K Fez

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Verified Reviewer

False advertising

We purchased the Philadelphia onion and chives spread as we needed it for a recipe. The packaging said there was 7.5 Oz of spread in the container...cool, we needed 4 Oz.

Great out the digital kitchen scale and measure 4 Oz, only maybe a third of the container remains. So weigh the remaining with the container and lid and lo and behold 3.5 ounces. So they are saying there is 7.5 ounces when there is only 6 ounces of product and the other 1.5 is the container and lid weight. If we had done a double batch of our recipe we would have had to drive 20 min to store to get another container.

I also thought you can't include container weight. So a 5 dollar contain is missing 20 percent of the claimed product.

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Pros:
  • Good products
Cons:
  • Cheating customers apparently

Preferred solution: At least coupons for future purchases and either actual product weight on labeling or put amount of product in container that is on labeling.

Kay H Hht

Kraft Heinz a bag to Shake the pork chops

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Kraft Heinz uses false advertising. They name the product Shake and Bake but they dont include a bag to shake the pork chops in even though the directions say to put pork chops in a bake and shake them.

In NJ you dont even get grocery bags so what are you supposed to use a cloth reusable bag? Produce bags dont work, they rip.

Here is a company that makes so much money and is trying to squeeze the consumer to make even more money. Boycott money grubbing Kraft Heinz.

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Cons:
  • No bag

Preferred solution: The problem fixed by adding bags back in the box

User's recommendation: Boycott companies that take advantage of customers

Tyliah Rwe

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Verified Reviewer
| map-marker Denver, Colorado

Green Peppers not included. Box stated peppers included

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Velvetta Skillet - Philly Cheesesteak Style code 08:40TX11

Green Pepper packet was not in the box although contents said it was

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Anonymous
map-marker Parkville, Maryland

Adulting "sucks" commercial

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I find your recent commercial to be disgusting. I didn't even know what it was selling until I did an internet search.

Furthermore, I never got beyond the word sucks. Why did you use an obvious swear word "sucks" instead of the more acceptable "stinks?" Are your advertising men too young to know what that word actually means?

From the Urban Dictionary: "Colloquially used as shorthand for suck *** with noun *** understood." That word has become commonplace, but it is not a word that I would want children or anyone to use in casual speech. How in the world did you think it was acceptable to use in a commercail for ketchup?

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About

Related Companies

Oscar Mayer, Kraft Foods, Ore Ida, Velveeta, Tassimo

Summary

Having 2 head offices in Northfield, Illinois, and Pittsburgh, Pennsylvania, nowadays, The Kraft Heinz Company is a food processing company established as a result of Kraft Foods conglomerate and H. J. Heinz Company merger in 2015. With its net worth of more than 45 000 000 MUSD, Kraft Heinz (NASDAQ: KHC) is the 3rd largest in North America and 5th in the world food and beverages production company. Operating across more than 40 locations around the globe, Kraft Heinz offers more than 1 000 000 000 brands: Maxwell House, Velveeta, Oscar Mayer, Plasmon, and Lunchables etc.

The Kraft Heinz Company reviews and complaints

The Kraft Heinz Company is ranked 269 out of 1778 in Food Manufacturers category

Area Served

USA

Payment Methods

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